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Customer Engagement Process

KMC seeks to engage in mutually beneficial technical and commercial relationships with a defined group of strategic customers. Here’s what our customers will experience in working with KMC.

  • Identify the business fit. Do KMC’s capabilities match the customer’s needs? Does the customer place value on the things that differentiate KMC from others like variety of manufacturing processes, design collaboration and prototyping.
  • Identify and evaluate requirements, production quantities, past problems, and goals for proposal development.
  • Engineering input and collaboration.
  • Prototyping and Proof of Concept.
  • Manufacturing Excellence.
  • Sales and operations planning to ensure successful performance in quality, on-time delivery and cost management.
  • Regular business reviews with cross-functional groups.
Custom Solutions_Process
KMC customer process
Customer engagement process

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